Your privacy matters to us. This Privacy Policy explains what information xe8 collects when you use our platform, how we use it, who we share it with, and how we protect it.
By using the xe8 platform at xe8.com and xe8.club, you agree to the practices described in this policy. If you have any questions, our support team is available 24/7.
What Information We Collect
We collect different types of information depending on how you use our platform:
| Information We Collect | Why We Need It |
|---|---|
| Your name & contact details | To create and manage your account, and to contact you about your account. |
| Date of birth | To verify that you are 21 years of age or older, as required by our age policy. |
| Identity documents | To verify your identity when required (KYC) — for example, before processing a withdrawal. |
| Payment information | To process your deposits and withdrawals. We do not store full payment card details. |
| Device & browser information | To detect fraud, protect your account, and improve platform performance. |
| IP address & location data | To detect unusual login activity and protect your account from unauthorised access. |
| Game activity & history | To maintain accurate transaction records and resolve any disputes. |
| Customer support conversations | To help us improve our service and resolve your enquiries. |
We only collect information that is relevant and necessary. We do not collect information about you from social media platforms or data brokers.
How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your xe8 account.
- To process your deposits and withdrawals securely.
- To verify your identity and age where required.
- To detect and prevent fraud, cheating, and money laundering.
- To operate responsible gaming tools on your account.
- To send you account notifications — such as deposit confirmations and withdrawal updates.
- To send you promotional communications about xe8 offers — only if you have agreed to receive them. You can opt out at any time.
- To improve the performance and security of our platform.
- To respond to your customer support enquiries.
We will never use your information in a way that is unrelated to operating the xe8 platform and supporting your account.
Who We Share Your Information With
We do not sell your personal information. We only share your data with trusted partners where it is necessary to operate our services:
| Who We Share With | Why |
|---|---|
| Payment processors | To securely handle your deposits and withdrawals. They receive only the information needed to complete your transaction. |
| Identity verification (KYC) providers | To verify your age and identity when required. This is a standard security measure for online platforms. |
| ThreatMetrix (LexisNexis) | Our fraud prevention partner. ThreatMetrix analyses transaction patterns to detect and block fraudulent activity. |
| Customer support tools | To help our support team access your account details when assisting you with an enquiry. |
| Regulators or authorities | We may share information if required to do so by law or a lawful request from a regulatory authority. |
All third parties we work with are required to handle your data securely and only use it for the specific purpose we have engaged them for.
How We Protect Your Information
Protecting your data is something we take seriously. Here are the measures we have in place:
Every connection to the xe8 platform is encrypted. Your account data and payment details cannot be read by anyone intercepting the connection.
Every transaction is analysed in real time to detect unusual patterns. Suspicious activity is flagged and reviewed before it can affect your account.
Your password is stored in an encrypted format. We never store your password in plain text and our team cannot see it.
We monitor accounts for unusual login activity. If we detect a login from an unfamiliar device or location, additional verification may be required.
While we take every reasonable step to protect your information, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your xe8 account and to log out after each session.
Cookies
Cookies are small files placed on your device when you visit a website. xe8 uses cookies to make the platform work properly and to understand how it is being used:
| Type of Cookie | What It Does | Can You Turn It Off? |
|---|---|---|
| Essential Cookies | Required for the platform to function — logging in, maintaining your session, and keeping your account secure. | No — necessary for the platform to work |
| Analytics Cookies | Help us understand how players use the platform so we can improve the experience. | Yes — opt out via browser settings |
| Preference Cookies | Remember your settings, such as your preferred language, so you do not have to set them again each visit. | Yes — clear browser cookies |
| Security Cookies | Used by ThreatMetrix to detect fraudulent behaviour and protect your account from unauthorised access. | No — essential for account security |
Most browsers allow you to control cookies through settings. Disabling essential cookies may prevent parts of the platform from working correctly.
How Long We Keep Your Information
We keep your information for as long as it is needed to operate your account and meet our obligations:
| Type of Information | How Long We Keep It |
|---|---|
| Account details | For the full duration your account is active, plus a reasonable period after account closure. |
| Transaction records | Kept for a minimum of 5 years to support fraud prevention and financial record requirements. |
| Identity documents | Kept for as long as required for verification purposes, then securely deleted. |
| Game activity logs | Kept for a minimum of 1 year to support dispute resolution. |
| Support conversations | Kept for up to 2 years to help us improve our service and resolve any follow-up enquiries. |
| Marketing preferences | Until you unsubscribe or withdraw your consent. |
When data is no longer needed, it is securely deleted or anonymised. We do not keep personal information longer than necessary.
Your Rights — What You Can Ask Us to Do
You have the following rights regarding your personal information. To exercise any of them, contact our support team:
| Your Right | What This Means |
|---|---|
| See your data | You can ask us to provide a copy of the personal information we hold about you. |
| Correct your data | If any information we hold is incorrect or out of date, you can ask us to update it. |
| Delete your data | You can ask us to delete your personal information. We will do so where we are not required to keep it for legal or security reasons. |
| Stop marketing | You can opt out of marketing communications at any time — use the unsubscribe link in any email or contact support. |
| Restrict processing | You can ask us to limit how we use your data in certain circumstances — for example, while we investigate a concern you have raised. |
To exercise any of your rights, contact our support team via live chat at xe8.club or by Telegram. We aim to respond to all data requests within a reasonable timeframe.
Links to Other Websites
The xe8 platform may contain links to third-party websites — for example, game provider sites or payment partners. Once you leave the xe8 platform, this Privacy Policy no longer applies.
We are not responsible for the privacy practices of third-party websites. We recommend reading the privacy policy of any external site you visit.
Children & Underage Access
xe8 is strictly for adults aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that a person under 21 has registered an account, we will immediately close the account and delete all associated personal information.
If you are a parent or guardian and believe your child has accessed xe8, please contact our support team immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with new requirements. When we make significant changes, we will notify you by email or through a notice on the platform.
The date of the most recent update is always shown at the top of this page. Continuing to use the platform after an update means you accept the revised policy.
We encourage you to review this policy periodically to stay informed.
Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a privacy concern, please reach out to us:
Support is available in English, Bahasa Malaysia, and Simplified Chinese.
For responsible gaming: responsible-gaming · For terms of use: terms
Quick Reminder
xe8 is provided for entertainment purposes only. Players must be 21 or older.
We never sell your personal information to advertisers or data brokers.
Your account data is protected by 256-bit SSL encryption and ThreatMetrix fraud prevention.
You can request to see, correct, or delete your data at any time by contacting support.